Return and Refund Policy
Shubhamkriti Jewels
At Shubhamkriti Jewels, we want you to shop with confidence. Each piece of jewellery is crafted with care, and we ensure a smooth and transparent return process for our customers.
- Returns & Refunds
- We offer 7–14 days easy returns on unworn jewellery from the date of delivery.
- To be eligible, the product must be unused, in its original packaging, with tags intact, and accompanied by the invoice.
- Once we receive and inspect the product, your refund will be processed within 7–10 working days (to the original payment method).
- Shipping charges, if any, are non-refundable.
- Exchanges
- You can request an exchange within 14 days of purchase for unworn jewellery.
- Exchange is subject to availability of the product/design.
- Lifetime Exchange
- We offer a Lifetime Exchange Policy on gold and diamond jewellery purchased from us.
- You can exchange your jewellery anytime in the future for another piece of equal or higher value.
- Exchange value will be calculated based on the prevailing gold/diamond rate after deducting applicable making charges and taxes.
- Buyback Policy
- We offer a Buyback Policy on gold and diamond jewellery.
- Buyback value will be determined as per the current market gold rate, after deducting applicable charges and terms as per company policy.
- Buyback is not available on silver jewellery, coins, or customised orders.
- Custom & Personalized Orders
- Custom-made, engraved, or personalized jewellery cannot be returned or refunded unless there is a manufacturing defect.
- Such orders may still be eligible for lifetime exchange or buyback (as per terms).
- International Orders
- International orders are not eligible for returns or refunds, except in the case of defective or damaged products received.
- Exchanges, lifetime exchange, and buyback are only available for customers within India.
- How to Initiate a Return/Exchange
- info@shubhamkritijewels.com | +91 9811556388
- Our team will guide you through the secure pickup/return process.